Enrollment Process

• As an ASU Prep Partner, you will add students and submit course requests on their behalf. Because of this, please inform your students and guardians that any course requests submitted to ASU Prep directly by the partnership student or guardian will not be processed by ASU Prep. ASU Prep will only process requests submitted by our partnership contacts.
• Please follow the instructions to enroll: Global Academy Enrollment Instructions

Enrollment Deadlines

• Enrollment requests for part-time students are due no later than 14 days before the requested course start date.
• Diploma-seeking students needing support from ASUPG with course selection should submit enrollment requests no later than one month before the desired course start date.
• If applicable, ensure POs for requested enrollments are sent to arpartnership@asuprep.org.

Payment Deadlines

• Please ensure all payments are completed by the payment deadline provided to you. Late payment may result in course lockout, course drops, or the need to move the student to the next available course start date. See Partnership Payment Directions for more information about invoices and payment methods.
• International partners require prepayment of enrollments due one week (7 days) before the start date of the course.

International Diploma-Seeking High School Student Transcript Evaluation

Diploma-seeking international students with prior high school (grades 9-12) international credits must complete a transcript evaluation to determine their personalized course pathway towards graduation. Please follow the instructions below. Once completed, please provide your ASU Prep Learning Specialist with the official evaluation. Your Learning Specialist will review the evaluation and contact you within 2 weeks to finalize your graduation pathway. IEE Transcript Evaluation Instructions

• New full-time diploma-seeking students with international high school (9-12) credits are required to submit an evaluated transcript along with their enrollment.
• All dual-diploma students with international high school (9-12) credits are required to submit an evaluated transcript annually to transfer in credits before reenrolling, before enrolling in their last year at ASUPG, and again after graduating and receiving diplomas from their home schools. In addition, Dual Diploma students must comply with the Dual Diploma Student Conditions.

ASU Prep Technology Requirements and Support

Review ASU Prep’s Technology Requirements; ensure requirements are shared and followed by students and any contacts involved in the program. For ASU Prep’s courseware to operate, ensure school and home networks allow access to all website links listed on ASU Prep’s Whitelist.

For technical concerns, please complete the Troubleshooting Checklist.  For additional support, submit a ticket by emailing partnershipsupport@asuprep.org. The support team can assist with login troubles, password resets, and technical support. Use the following format:

• Name: 
• School: 
• Position (Teacher, Admin, Student):
• Location (Arizona, US State, International):
• Product: (Global Academy, Hosted Licensing, Nonhosted Licensing)
• Issue: please provide as much detail as possible, images, screenshots, and screencasts help solve issues faster.

Accessing Global Academy Courses

• Student Login Instructions: Please provide students with their login instructions:
  • Students may login to their courses on the first day of class (courses will not be viewable until the start date of the course). 
  • Student usernames are firstname.lastname (i.e. susan.smith), not email addresses. 
  • Please follow the instructions: Genius Student Login Instructions. For assistance, students may contact partnershipsupport@asuprep.org.
    

• Guardian Login Instructions: Please provide guardians with their login instructions:
  • Guardians may login on the first day of class (courses will not be viewable until the start date of the course). 
  • Guardian usernames are firstname.lastname (i.e. susan.smith) OR firstinitiallastname (i.e. ssmith), not email addresses. 

Please follow the instructions: Guardian Login Instructions.  For assistance, guardians may contact partnershipsupport@asuprep.org.

• Partner Login Instructions: Please provide your staff with their login instructions:
  • Partners can login at https://global.asuprep.org/. Courses will not be viewable until the start date of the course. 
  • Partner usernames are firstname.lastname, not email addresses. Please use the Forgot Password option to reset your password. For assistance or to request access, partners may contact partnershipsupport@asuprep.org with your partnership name along with the name, title, and email address of the partnership contact requesting access.
  • Once you log in, you can monitor student progress, add students, and request courses directly within Genius. 
  • ASU Prep is notified when you request courses for students. ASU Prep is not notified when you add students who do not have courses requested for them. To request course selection meetings for diploma-seeking students, please email your Learning Specialist.

Genius Coach Users

1. Create Coach users in Genius by providing your ASU Prep partnership contact with the full name and email address of the user; your ASU Prep contact will create their account. You may proceed with the steps after their account is created.
   
2. After students have been added in Genius, your staff can assign students to coaches using these directions: Genius Partnership Coach Association Directions
3. To support coach users in logging in and navigating their access, you may provide them with these directions: Coach Getting Started Guide

Payment Process

• ASUPG will invoice per the Work Order. Schools or Districts may receive invoices for any enrollments past fifteen (15) days subsequent to the go-live date of the School’s operations with ASUPG.  For the purposes of this Agreement, “go-live” is the date that the students have access to the ASUPG Learning Management System (LMS) and curriculum.  ASUPG will invoice for each billable enrollment at rates provided for in the Work Order. ASUPG invoices twice a semester for all applicable billable enrollments. All payments made to ASU Prep will be made in US dollars. The School will be invoiced for each billable enrollment Classroom Assigned or Active in the student information system, for fifteen (15) consecutive days from roster start date; ASUPG will bill the School for the student, regardless of the student’s status upon receipt of invoice.  The School or District shall pay the invoice within thirty (30) days of receipt. If payments are not received within thirty (30) days, access to the ASUPG Digital Learning Community may be suspended. 
  
• Invoiced amounts will be based upon the MOU and contract the School or District has signed with ASU Prep Global.
  
• These are the standard operating procedures followed, unless otherwise dictated in the MOU or Contract.
  

See Partnership Payment Directions for more information about invoicing and payment methods.

Course Withdrawals

• Students should communicate any needs or requests to withdraw to their teacher and partnership contact during their enrollment period. Partners should email their ASU Prep contact with drop requests. During Grace Period, students may unenroll in a course without receiving a grade on their transcript. After Grace Period ends, students who enroll in a course will be issued a grade of F (Failing) on their transcript which may affect GPA. Fall and Spring Grace Period is within 1-14 calendar days of course start date. Grace Period is not applicable to students who are withdrawing from the school.
  
• ASUPG must be notified of the grace period drop request within the grace period.
  
• Partnership students who drop after the grace period receive a W in the course and are not eligible for a tuition refund. Grace Period is not applicable to students who are withdrawing from the school.
  
• All payments for credits are non-refundable for International partnership contracts with prepayment requirements.

IEP/504

• Global Academy does not participate in the Child Find process in determining the potential need for special education services for partnership students. However, our courses include universal accommodations for all students, such as extended time or the ability to take breaks during coursework. We request that partners communicate IEP or 504 needs to the partnership manager so that the instructional team can anticipate accommodation requests and whether our instructional model meets the needs of your students for the least restrictive environment.
• For ASU Online Courses, contact the ASU Disability Resource Center on the ASU campus (https://eoss.asu.edu/drc) to request appropriate accommodations.

Required Materials List

While the majority of the curriculum will be online, some courses do require additional course materials (i.e., a novel, inexpensive lab supplies, etc.). Please check this materials list for additional information.

Students will need access to a webcam, microphone, headset, and printer access.

Technology Requirements and Support

• Please review ASU Prep’s Technology Requirements and ensure these are shared and followed by students and any contacts involved in the program. For ASU Prep’s courseware to operate, ensure school and home networks allow access to all website links listed on ASU Prep’s Whitelist. 
• To submit a support ticket please email: partnershipsupport@asuprep.org. The support team can assist with login troubles, password resets, and technical support.